FAQ
Frequently asked questions
Orders
Do you ship nationally and internationally?
Yes, we ship everywhere! When you contact us with your project inquiry, we will let you know the shipping cost.
How long will my order take?
Our standard lead time for most orders is 5 business days from the date your order is placed to the day it arrives in your hands.
Do you do rush orders?
Yes, we can create personalized awards and have them delivered to you anywhere within Canada or the US in as little as 2 days, however rush charges may be applied to any order required in less than 5 working days.
Do you do special orders? Are there more items?
Of course! Simply call us at 1-312-202-1110 and describe what you're looking for, the type of event or occasion, your budget, tastes, corporate culture… We'll help find just the right award, promotional product or motivational product for your needs.
What format should my artwork be in?
Please note: there will be a 72-hour delay in production time for this conversion.
Engraving
What format should my artwork be in?
Please note: there will be a 72-hour delay in production time for this conversion.
Will engraving my Apple product void my warranty?
No, engraving is considered cosmetic rather than a modification that would change the behavior or performance of your laptop. Depending on the Apple Genius you deal with, you may have to argue the point; but this argument has already been won and documented at Make Magazine’s website. Contact your local Apple service company for their policy. Visit the official warranty page for more information: http://www.apple.com/legal/warranty/hardware.html.
Will laser engraving on products from other companies void my warranty?
This will depend on the company, their policies, and the company representative. If you have any doubts, please contact the manufacturer of your product before getting your device engraved.
Glossary of Terms
Glossary of Terms
Laser Engraving – is a marking process in which a laser beam is used to create thousands of tiny glass “chips” in the surface of the glass. This process does not create any depth in the image and may look blurry up close.
Personalized – designing a unique layout that is specific to an individual or organization.
Sublimation – is a process whereby heat is used to transfer inks permanently onto a metal surface. Sublimation is most commonly used in creating metal name plates.
Artwork proofs – are the personalized layouts designed for your awards. The proofs are provided as a safety check for you to ensure that all text and graphics are correct. Your signed approval of the proofs signals that you have double checked the layouts for accuracy and that we can proceed with producing your awards.
Presentation box – is often used when giving the awards and after they have been received. The presentation box also serves the purpose of providing protection while the awards are in transit.
Vector files – are high resolution graphic files that are based on mathematical equations rather than pixels. As a result, file sizes remain small, yet they allow the graphics to be resized without any loss in resolution. Special software such as Photoshop, Illustrator or CorelDraw is usually required to view vector files. Common vector files are .eps and .ai.
Bitmap files – (also known as raster graphics) are based on a collection of pixels. Primarily intended to be viewed on screen, bitmap file are not suitable for etching as there is often a dramatic loss of resolution when the files are resized. With specialized software, bitmaps can be converted to vector files. Common bitmap files are .tiff, .jpg, .gif and .bmp.
Etching – is the process of using a focused stream of sand to cut into the unprotected areas of a crystal surface. When done properly, the result is a deep, clear and permanent marking in the crystal.
Engraving – is a process where a hard material such as a diamond or metal tip is used to “scratch” an image into a metal or glass surface. This method of marking is normally charged by the letter and is mainly used on traditional metal trophy cups.