Serra International

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Serra International

 Click products below to view all products available to Serra, also view FAQ section below:


Serra / CAS - Frequently Asked Questions

Who is my Account Director?
Your Account Director is Ben Prator, however you may contact anyone at Chicago Award Source for help. Our contact information is as follows:

Chicago Award Source
1701 North Clybourn Avenue
Chicago, Illinois 60614

Phone: 312.202.1110
Mobile: 630.421.0010
Fax: 312.202.1119

How long will my order take?
Our standard lead time for most orders is 10 business days from the date your order is placed to the day it arrives in your hands. Please refer to our lead times and delivery for more detailed information.
Do all awards come with a presentation box?
All products come with a presentation box that is designed to protect your award during shipping and after it’s been presented.
Do you do rush orders?
Yes, we can create personalized awards and have them delivered to you anywhere within Canada or the US in as little as 2 days, however rush charges may be applied to any order required in less than 5 working days.
Can you ship orders on our own courier account?
Yes. All orders at CAS are shipped by UPS. All orders shipped by UPS qualify for our on time guarantee and safe delivery guarantee.

Is shipping included?
The cost of shipping your awards by UPS will be quoted during the online checkout process and added to your order.
What is “----“? A glossary of relevant terms for discussing recognition awards:
Optic Crystal – is the highest grade of crystal due to its clarity, brilliance, and uniformity. It is similar to the material used for eyeglasses and contains no lead. K9 Optic Crystal is the highest quality rating for raw optic crystal. Today, virtually all quality crystal awards are made from Optic Crystal.

Lead Crystal – in the past, lead oxide was added to molten glass in order to add “sparkle” and create “lead crystal”. Lead content typically ranged from 24% to 33%, however due to health concerns, lead is no longer used in the manufacturing process. Today’s Optic Crystal offers improved clarity and brilliance without the lead.

Starfire glass – is a relatively clear form of glass that is normally only available at ¾” thickness. Glass does not have the brilliance or density of Optic Crystal. Starfire glass is sometimes referred to as Krystal.

Jade Glass – has a slightly greenish tint due to impurities and is also limited in thickness. Also know as Jade Krystal.

Sandblasting – is a method of etching that uses a highly focused stream of sand to permanently “print” your artwork and message onto a crystal or glass surface. Also see sandcarving and etching.

Sandcarving – is a method of etching that uses a highly focused stream of sand to permanently “print” your artwork and message onto a crystal or glass surface. Also see sandblasting and etching.

Laser Engraving – is a marking process in which a laser beam is used to create thousands of tiny glass “chips” in the surface of the glass. This process does not create any depth in the image and may look blurry up close.

Personalized – designing a unique layout that is specific to an individual or organization.

Sublimation – is a process whereby heat is used to transfer inks permanently onto a metal surface. Sublimation is most commonly used in creating metal name plates.

Artwork proofs – are the personalized layouts designed for your awards. The proofs are provided as a safety check for you to ensure that all text and graphics are correct. Your signed approval of the proofs signals that you have double checked the layouts for accuracy and that we can proceed with producing your awards.

Presentation box – is often used when giving the awards and after they have been received. The presentation box also serves the purpose of providing protection while the awards are in transit.

Vector files – are high resolution graphic files that are based on mathematical equations rather than pixels. As a result, file sizes remain small, yet they allow the graphics to be resized without any loss in resolution. Special software such as Photoshop, Illustrator or CorelDraw is usually required to view vector files. Common vector files are .eps and .ai.

Bitmap files – (also known as raster graphics) are based on a collection of pixels. Primarily intended to be viewed on screen, bitmap file are not suitable for etching as there is often a dramatic loss of resolution when the files are resized. With specialized software, bitmaps can be converted to vector files. Common bitmap files are .tiff, .jpg, .gif and .bmp.

Etching – is the process of using a focused stream of sand to cut into the unprotected areas of a crystal surface. When done properly, the result is a deep, clear and permanent marking in the crystal.

Engraving – is a process where a hard material such as a diamond or metal tip is used to “scratch” an image into a metal or glass surface. This method of marking is normally charged by the letter and is mainly used on traditional metal trophy cups.